Privacy policy

Privacy principles

We use the data provided as part of a request, contract, license, support case or business exchange with Ovyka.

We do not sell personal data. Data is shared with third parties only when it is necessary for the requested service, required by law or explicitly accepted by the person concerned.

Contact information allows Ovyka to respond to requests, follow discussions and communicate important information related to the relevant products or services.

When the security of the website, services or Ovyka systems is at stake, technical information may be used to analyze the incident, protect the environments and meet applicable obligations.

For any question about this policy or your data, contact Ovyka through the contact form.

The website may use cookies and technical logs to measure audience, secure operations and diagnose incidents. The sections below describe the main categories of data concerned.

Cookies

www.ovyka.com may use Google Analytics to analyze website usage. The associated statistical information helps us understand traffic, improve content and monitor website quality.

IP Addresses and Server Logs

The web server keeps standard access logs, including IP addresses. This information is mainly used for technical operations, diagnostics and security.

Your information

To use certain products or services, Ovyka may collect professional information such as name, contact email, company name, license information or references needed for support.

This information is used to manage accounts, process orders, follow licenses, provide support and inform customers of important changes related to the relevant products or services.

Disclosure of your information

Information provided to Ovyka is accessible to authorized people when it is needed to handle the request, business relationship, support or applicable obligations.

Customer organizations may be mentioned in reference materials when commercial or contractual usage allows it. Individuals are not listed as commercial references.

Access by your company administrator

The administrator of the products or services used in your organization may have viewing, administration, restriction or deletion rights over the accounts and data under their responsibility.

Contact information

Depending on the contact channel, Ovyka may process the information needed to respond properly:

your phone number if you contact us by phone; your email and technical delivery information if you contact us by email; your name and email if you use our support platform.

Quotes, Invoices, Payments

Quotes, invoices and payments involve information that we must keep for the retention periods required by applicable accounting, tax and legal obligations.

Accessing and updating

You may request access, correction or updates to information concerning you, within the limits of applicable contractual, technical and legal obligations.

To exercise these rights or ask a question, use the website contact form.

Atlassian apps (plugins) Data Security

Unless stated otherwise for specific plugins, the data that Ovyka apps (plugins) store only resides on your server / datacenter instances (Jira, Confluence, and other Atlassian solutions).

Atlassian apps (plugins) Privacy

Unless stated otherwise for a specific app, Ovyka does not access your application server logs or databases. Support may request limited logs or extracts only when they are necessary to diagnose a problem.

Changes to our privacy policy

This policy may evolve to reflect regulatory, technical or operational changes. Updates will be published on this page.