This page describes how we use your data and how we protect it.
When you send us your private data, you accept that we store and use this information, as described by this policy. You may ask us about this or any specific question by contacting us, using the contact form.
Your data will never be transferred to any third party without your explicit consent.
If we notice any illegal behaviour from users of this site or our solutions, we can use whatever information that is available to us to stop such behaviour. This may involve informing relevant third parties such as your employer, school e-mail/Internet provider and law enforcement agencies about the content and your behaviour.
For any question, feel free to contact us on our contact form.
IP Addresses and Server Logs
Our web service stores access logs in the standard formats which include IP addresses. This information may mostly be used for security purposes, when we suspect malicious behaviour on our web server.
To use our products, you will be asked some information about you and your company (name, contact email, company name…). We store information about your licenses, either in our servers for Crowd plugins and products like JessBI or Neo4J Manager, or on Atlassian Marketplace for other products.
We collect information to process your order, manage your account, and, if you agree, to contact you for your views on our products and services and to notify you occasionally about important changes or developments to the site or our products and services.
Disclosure of your information
The information you provide to us will be held on our computers and may be accessed by or given to our staff. Unless required to do so by law, we will not otherwise share, sell or distribute any of the information you provide to us without your consent.
Clients who purchase goods or services from Ovyka may be referenced in promotional material. Should you not want to be listed, please contact us. Individuals will never be added to the list.
Access by your company administrator
You should be aware that the administrator of your Products and Services at your company may be able to:
access information in and about your account; disclose, restrict, or access information that you have provided or that is made available to you when using your account, and; control how your account may be accessed or deleted.
Depending on how you contact us, we may received/store/use different information :
your phone number if you contact us by phone;
your email and the list of server used to deliver your email to us
your email and name if you use our support platform.
Quotes, Invoices, Payments
For a quote, an invoice or a payment, we receive information and are required by law to keep this information for a few years, otherwise we risk legal actions against our company.
Accessing and updating
You have certain rights under the GPDR, for instance, you can ask to be told what information we hold about you in our databases. We will provide you with all of the details that we hold about you, both online and offline, upon request.
You are entitled to see the information held about you and you may ask us to make any necessary changes to ensure that it is accurate and kept up to date. If you wish to do this, please contact us.
Atlassian apps (plugins) Data Security
Unless stated otherwise for specific plugins, the data that Ovyka apps (plugins) store only resides on your server / datacenter instances (Jira, Confluence, and other Atlassian solutions).
Atlassian apps (plugins) Privacy
Ovyka does not have access to the logs and database-stored data. Ovyka does not track any activities of the users on your server. Our customer support only asks for logs or partial data from our customers if they need to troubleshoot any problems related to the app.