Ovyka SLA

Support Service Level Agreement for Ovyka products

Business hours and response time

Ovyka answers within 16 business hours to support requests and within 4 days to questions and suggestions. You can use our Support Portal or send us a mail to support@ovyka1.atlassian.net.

For any other request, you can use our contact form or send a mail to contact@ovyka.com.

Our registered office is based in Paris. We are open from monday to friday, from 9am to 7pm CET (Paris time).

Our standard support service is closed during main french holidays.

Support and SLA application context

Our product support covers only Ovyka addons. It does not cover Atlassian solutions and third party products.

We priorize our support request in based on our SLA. Ovyka cannot be held responsible for delays caused by the customer, providers, third parties, or any other reason out of Ovyka’s control.

Standard support does not cover :

  • Training for Ovyka products
  • Support to customers without a valid license
  • Support for development and non official scripts.