Ovyka
Ovyka Product Support SLA
Service levels applicable to support for Ovyka products
Service levels for Ovyka product support
Ovyka responds to support requests within 16 business hours and to questions and suggestions within 4 business days. You can use our Support Portal or email us at support@ovyka1.atlassian.net.
For any other request, you can use our contact form or email us at contact@ovyka.com.
Business hours and response time
Ovyka’s registered office is in Paris. Our business hours are Monday to Friday, from 9:00 a.m. to 7:00 p.m., Paris local time.
Standard support is closed according to the statutory public-holiday calendar applicable in Paris.
Support and SLA application context
Product support covers Ovyka add-ons only. It does not cover Atlassian solutions or third-party products.
Support requests are prioritised in accordance with this SLA. Ovyka cannot be held responsible for delays attributable to the customer, suppliers or other third parties, or for any delay caused by circumstances beyond Ovyka’s control.
Standard support does not include:
- Training in the use of Ovyka products
- Support for customers without a valid licence
- Development support and support for unofficial scripts