Ovyka add-ons for Atlassian solutions

Ovyka develops its own add-ons for Atlassian products, answering real world needs  identified by analysing our customers feedback and questions.. You will find all our add-ons on Atlassian Marketplace, or on Ovyka’s Solutions Hub.

plugins, Ovyka add-ons

Ovyka Satisfaction for Jira

Discover how to optimize your service levels continuously from adapted customer feedback

plugins, Ovyka add-ons

Satisfaction form

Define your own questions to discover how to optimize your service levels continuously from adapted customer feedback.

plugins, Ovyka add-ons

Graph Visualizations

Visualize the evolution of each metric you define, to identify trends.

plugins, Ovyka add-ons

Sort & filter evaluation results

The detailed results table can be filtered or ordered for in-depth analysis, and even exported as CSV.

With Ovyka Satisfaction for Jira, discover how to optimize your service levels continuously from adapted customer feedback.

  • Define your own questions to measure customer satisfaction on various metrics.
  • Discover the root causes of customer satisfaction and dissatisfaction,
  • Based on the metrics, you can optimize your Jira Service desk requests, your knowledge base coverage and quality,
  • Measure the evolution of satisfaction after configuration changes, to ensure they have a positive impact on customers.
  • Compatible with Jira, and Jira Service Desk
  • Statistics CSV export feature

Ovyka is also here to help you optimize your service levels with best practices. Feel free to contact Ovyka for advice and support.

  • Iterative methodology to find key performance indicators (KPI) with Ovyka Satisfaction for Jira
  • Expert best practices & methods to optimize your service levels, through proper usage of Jira and Jira Service Desk
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Ovyka Advanced Notifications for Jira

Send customized mail announcements to your own recipient lists, directly from any Jira ticket

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Flexible usage and administration permissions

Configure which users can use and administer the plugin. This allows administration delegation, even to people who are not Jira admins.

plugins, Ovyka add-ons

Email templates editor with issue field helpers

Powerful HTML template editor, compatible with all standard and custom fields. Add them in your template easily with the embedded field selector.

plugins, Ovyka add-ons

Email templates can access all issue fields

All your issue fields can be used in your email templates. The issue field placeholder help shows you how to insert anything you want in your emails.

Ovyka Advanced Notifications for Jira allows manual sending of configurable templated mail notifications to targeted populations (inside or outside your Jira user directory). For example, notify Problems, upcoming Changes or high severity Incidents (with templates for detection, workaround, resolution, post mortem…) to an internal or external customer base, to a list of managers, or to stakeholders for Change management.

  • customizable recipient lists, including email addresses of external users, internal users
  • supports TO, CC, and BCC fields with unlimited recipients
  • customizable HTML templates for communication
  • insert any field in your template easily with the embedded editor
  • select and send the announcements to several recipient lists at the same time
  • full history of previous announcements, globally and on each issue’s view
  • more features to come – feel free to contact us with your needs and suggestions
plugins, Ovyka add-ons

Ovyka BI Indexer : ElasticSearch for Jira

Index all Jira data and history of changes for your Business Intelligence, and other advanced reports needs

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Connects Jira to ElasticSearch, even if secured

Allows to connect your JIRA instance to your ElasticSearch cluster, even if you secured your cluster with SearchGuard.

plugins, Ovyka add-ons

Indexes your Jira data into ElasticSearch

Indexes issues, comments, users and change history into your ElasticSearch cluster. You can now make complex BI search on your data in ElasticSearch.

plugins, Ovyka add-ons

Use any ElasticSearch enabled tool to display data

You can use any BI tool working with ElasticSearch (like Kibana) to visualize and get insight on your data. Here data is displayed in Ovyka’s JessBI tool.

With BI Indexer – ElasticSearch for Jira, you can index all your data and history of changes on tickets to ElasticSearch (open source search engine & reporting solution).

  • allows you to build from simple to highly complex reports
  • ultra high performance – best practice integration with a 3rd party open source solution, avoiding a BI plugin in JIRA which would cause many performance issues. Never crash your JIRA again for reporting needs
  • You can filter the contexts and custom fields you wish to index, or select everything
  • Coupled with Kibana (open source solution from Elastic), it will help you create high value custom dashboards for free
  • more features to come – feel free to contact Ovyka with your needs and suggestions
  • You can also contact Ovyka for all your custom needs, we’ve integrated very valuable custom BI dashboards already
plugins, Ovyka add-ons

Ovyka Group Auto Assigner for Jira

Auto add customer groups, easily allowing your customers to see their colleagues’ tickets, based on mail domains

plugins, Ovyka add-ons

Easily define contexts for the add-on

The administration allows you to easily define contexts (by choosing projects and issue types) in which the add-on will work, and to assing them a deidcated custom field to hold the group value.

plugins, Ovyka add-ons

Issues are automatically assigned to a group

When an issue is created or updated, if the reporter belongs to a group mapping (based on its email address), the issue’s group custom field’s value will be automatically set to the matching group.

plugins, Ovyka add-ons

Assign email domains to user groups

The mappings administration allows you to select one or more email domains and assign them to a specific group. You can create as many mappings as you need.

Ovyka Group Auto Assigner for Jira allows you to automatically share tickets across each requestor customer organization, without the need for Jira Service Desk.

  • The plugin fills group picker fields in Jira issues, thanks to the email domain of the issue reporter.
  • Thanks to a simple issue security configuration on your Jira projects, you can automatically share any ticket across each requestor customer organization
  • You can configure the list of customer groups and their linked domains centrally
  • Works without the need for Jira Service Desk
  • more features to come – feel free to contact Ovyka with your needs and suggestions
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Ovyka Security Filter for Jira

Detect and auto remove bank account/card numbers (PAN codes) from your JIRA issues

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Filters out sensitive data

PAN numbers are automatically filtered out from inputs, either manual, incoming mails (if configured) and attached files. They will never reach your database, keeping you in line with security/regulations rules.

plugins, Ovyka add-ons

Allows you to secure incoming mails

We provided a mail handler replacement for any mail handler you configured (even if you’re using JETI add-on), to allow filtering and securing also mails received by your Jira instance.

plugins, Ovyka add-ons

Traces warnings in log file

Each time the plugin filters out a sensitive piece of data, a warning message is displayed in the log file, with the name of the user having added this data, when available (ie. user is authenticated).

With Ovyka Security filter for Jira, detect and auto remove bank account/card numbers (PAN codes) from your Jira issues.

  • Replace problematic occurrences of confidential information with stars
  • Acts before data is saved to your Jira, meaning the compromising data isn’t shown in any history/logs in Jira or otherwise, it’s simply erased
  • More types of filters & more features to come – feel free to contact Ovyka with your needs and suggestions
plugins, Ovyka add-ons

Ovyka Audit for Crowd

Get a full audit log of all administrator actions in Crowd, on users, groups, applications, directories

plugins, Ovyka add-ons

Browse your audit history in Crowd administration

All meaningful events happening in Crowd are saved by Ovyka Audit for CROWD, and you can see them in a dedicated page in Crowd administration.

plugins, Ovyka add-ons

Sort and order events as you need

In Crowd dedicated page, audit events can be sorted on your prefered field (date, user or event type), and ordered either in an ascending or descending way.

plugins, Ovyka add-ons

Access audit history directly from administration

Crowd events are saved automatically by Ovyka Audit for Crowd, and as an administrator, you can access audit history directly from your usual administration menu.

Ovyka Audit plugin for Crowd allows to get an extensive log of all administrator actions in Crowd, on users, groups, applications, directories. Make sure you always know who did what, when, for compliance needs in case of an audit or for security reasons.

  • generates history logs on all actions on users, groups, directories, and applications within Crowd
  • events history available in Crowd administration, and also in Crowd logs
  • audit history can be exported in a CSV file, sorted and ordered on your preferred field
  • a REST API allows you to extract audit events as CSV data from the plugin and integrate them in any other solution (logs, BI tools, databases,…)
  • more features to come – feel free to contact us with your needs and suggestions