Plugins Ovyka pour Atlassian

Retrouvez les plugins Ovyka sur la Marketplace Atlassian, ou les détails de nos plugins et solutions sur Ovyka’s Solution Hub.

Ovyka Satisfaction for JIRA

Discover how to optimize your service levels continuously for adapted customer feedback


With Ovyka Satisfaction for JIRA, discover how to optimize your service levels continuously from adapted customer feedback. .

  • Define your own questions to measure customer satisfaction on various metrics.
  • Discover the root causes of customer satisfaction and dissatisfaction,
  • Based on the metrics, you can optimize your JIRA Service desk requests, your knowledge base coverage and quality,
  • Measure the evolution of satisfaction after configuration changes, to ensure they have a positive impact on customers.

Ovyka is also here to help you optimize your service levels with best practices. Feel free to contact Ovyka for advice and support.

  • Iterative methodology to find key performance indicators (KPI) with Ovyka Satisfaction for JIRA
  • Expert best practices & methods to optimize your service levels, through proper usage of JIRA and JIRA Service Desk

Pricing and purchasing on Atlassian Marketplace

Atlassian Marketplace

Ovyka Advanced Notifier for JIRA

Send customized mail announcements to your own recipient lists, directly from any JIRA ticket

Ovyka Advanced Notifier for JIRA allows manual sending of configurable templated mail notifications to targeted populations (inside or outside your JIRA user directory). For example, notify Problems, upcoming Changes or high severity Incidents (with templates for detection, workaround, resolution, post mortem…) to an internal or external customer base, to a list of managers, or to stakeholders for Change management.

  • create your own reusable recipient lists (mailing lists), including email addresses of external users, internal users
  • each recipient list supports separated TO, CC, and BCC fields (main recipients, copy recipients, and hidden recipients)
  • create your own simple text or HTML templates for communication
  • insert standard and custom fields in your template easily with the embedded editor
  • select and send the announcements to several recipient lists at the same time, directly from the ticket view
  • create contexts to dedicate some templates and recipient lists to specific use cases (e.g. changes announcements for managers, incident announcements to stakeholders and customers, problem announcements to top management…)
  • send mails to users / email addresses not associated with a JIRA account, recipients do not need JIRA licenses
  • send mails to very large recipient lists, the mailer will split the sent mail if necessary
  • track and review each mail announcement that has been sent, to which recipient list, by whom, when, globally and on each issue’s view
  • more features to come – feel free to contact us with your needs and suggestions

Pricing and purchasing on Atlassian Marketplace

Atlassian Marketplace

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